Privacy Notice

Last updated: 9 October 2026

TBLS Property Services Ltd respects your privacy and handles personal information in accordance with UK data-protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

TBLS Property Services Ltd is a property-services and property-management business based in Cambridge. Company number: 16408753. ICO registration: ZB980255.

For data-protection enquiries, email office@tblspropertyservices.co.uk or call (01223) 756565.

Information we may collect

Depending on your relationship with TBLS, we may collect your name, contact details, property or site address, enquiry and job information, landlord or tenant information, photographs or videos supplied for a job, access and appointment information, quotations, invoices, payment records, correspondence and records needed to deliver or manage our services.

How we use personal information

• To respond to enquiries and prepare quotations.
• To arrange, deliver and record property-services work.
• To manage landlord, tenant and property-management services.
• To schedule visits, coordinate contractors and communicate job updates.
• To issue invoices, maintain accounting records and manage payments.
• To meet legal, regulatory, insurance, health-and-safety and compliance obligations.
• To protect our business, customers, staff, contractors and properties from fraud, misuse or legal claims.
• To send service-related communications and, where permitted, relevant business information.

Our lawful bases

We process personal information where it is necessary to perform a contract or take steps before entering into a contract, to comply with a legal obligation, for our legitimate business interests where those interests are not overridden by your rights, or where you have given consent when consent is required.

Who we may share information with

We may share relevant information with TBLS staff and authorised subcontractors, landlords or property managers, tenants where appropriate, professional advisers, insurers, accountants, IT and communications providers, payment and accounting providers, compliance bodies, public authorities and other service providers where this is necessary to deliver the service or meet a legal obligation.

We do not sell personal information to third parties.

Property photographs and videos

Photos and videos may be used to assess work, prepare quotations, document progress or completion and maintain job records. We will not intentionally publish identifiable people, private documents, access information or other sensitive property details without an appropriate basis or permission.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required for legal, accounting, tax, insurance, contractual or regulatory reasons. Different records may therefore be retained for different periods.

Security

We use reasonable technical and organisational measures to protect personal information and restrict access to people who need it for legitimate business purposes.

Your data-protection rights

Depending on the circumstances, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request erasure or restriction, object to certain processing, request data portability and withdraw consent where processing is based on consent.

To exercise a right, contact office@tblspropertyservices.co.uk. We may need to verify your identity before acting on a request.

Complaints

If you are unhappy with how we use your information, please contact TBLS first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office (ICO).

Website cookies and third-party services

The website may use technical cookies that are necessary for the site to operate. Third-party services or embedded content may also set cookies or process information when used. Where non-essential cookies require consent, they should only be used in accordance with the applicable consent requirements.

Changes to this notice

We may update this privacy notice when our services, systems or legal requirements change. The latest version will be published on this page.